A Zendesk alternative beside your board
Support and engineering, finally in one workspace
Zendesk is a complete support suite — and a silo. Tickets about bugs get copied into the tracker by hand, status drifts, and customers wait on updates that exist in another tool. For product companies whose support is mostly about the product, the silo is the problem.
Kapvel's service desk shares a workspace with engineering: a branded portal with request types, SLA countdowns that pause on customer-waiting, a searchable knowledge base published from your wiki, and tickets that link to the bug or story resolving them.
The escalation path is a link
A ticket becomes engineering work by linking it to an issue — status flows back, the agent sees progress, the customer gets answers grounded in reality. No Zendesk-Jira connector, no field mapping project.
Where Zendesk still wins
Large dedicated support orgs needing omnichannel (voice, chat, social), advanced CSAT tooling, and deep contact-center features should stay on a support suite. Kapvel targets product teams where support and engineering are the same ten people.
See it live
This is a real interactive demo — click around, nothing to install.
Support with a deadline
Give customers a branded portal, triage their requests in agent queues, and let live SLA countdowns keep every promise honest. Tickets are issues — so support, engineering, and product finally share one backlog.
- Customer portal with request types and guided forms
- Queues: unassigned, SLA at risk, recently resolved
- First-response and resolution SLAs with live countdowns
- Escalate a ticket into any sprint with one click
Frequently asked questions
Does Kapvel have SLAs like Zendesk?
Yes — first-response and resolution targets per priority with live countdowns that pause in waiting-for-customer statuses.
Is there a customer portal and knowledge base?
Yes — customers submit and track requests on your workspace's portal, and wiki spaces publish as searchable KB articles that deflect tickets.
Can tickets link to engineering issues?
Natively — support and engineering share the workspace, so a ticket links to the story fixing it with visible status both ways.
Keep exploring
Your team, out of eight tabs by Friday
Start free, invite the team, and import your existing projects in minutes. Boards, docs, and support — finally on speaking terms.